Claim Requirements

Claim Requirements

A proper RMA/CCS has to be written in English and contain at least these four topics:
 

1) A requirement (e.g.)

 
 
  • From procedure
     
 
  • From standards
     
 
  • From standards
     

2) A shortcoming - Error description containing (e.g)

 
  • Error seen!
     
 
  • How often does the error occur?
     
 
  • Is the error repeatable?
     
 
  • Number of components involved
     
 
  • From field or production
     
 
  • Number of running hours
     
 
  • Has other components in the same installation/region been effected
     

3) A proof

 
 
  • Return physically item
     
 
  • Sent pictures or videos
     

4) Purchase information

 
 
  • PO number
     
 
  • Incoming date